FAQ / Terms

What Areas Do You Service?

Carleton Heights, Fisher Heights, Courtland Park, Parkwood Hills, Fisher Glen, Crestview, Meadowlands, Central Park, Hogsback, Moffat Farm, Grenfell Glen, Pine Glen, CENTREPOINTE OPENING 2019

Do You Use Plows Or Blowers?

We only use tractors/blowers with Teflon blades. They cut a much straighter edge than plows and are highly efficient. The Teflon blades ensure there is a very low chance to scratch your asphalt or interlock surfaces.

What is the minimum snowfall before you provide service?

Our minimum snow fall is 5cm or whenever the city plows go out. If the city plows go out at less than 5cms then we will be there.

Do you have a seasonal snow fall limit? What is your policy if this limit is reached?

Our contract covers you for service up to 250 cm (8.2FT) of snow. We have a surcharge for accumulations beyond this limit. The surcharge is a flat rate $45.20 (tax incl). We base our limit off the annual snow accumulation recordings provided by the Mac- Donald Cartier international airport website.

What is the term of your contract?

November 10th – April 1st

Will You Clear My Driveway Before 7 AM?

We would love to guarantee a 7 am arrival time. This is impossible for any company as its possible it can start snowing very hard in the middle of the night 3-4am. For light snow falls 5-10cm during the day/evening our goal is to always have your driveway cleared by 7am. To predict our arrival time, assume we wait for the snow to stop falling then we send tractors out (Last house On a Route is 7 hrs from Snow Stopping). This is the latest you can expect to have your first cleaning. If snow stops before midnight most driveways will be cleared by 7am. If it stops snowing between 3-4am some people will have their lanes cleared by 7am and some wont. This all depends where you land on the routes order. If your driveway isn't cleared by 7am there's a 95% chance your road also isnt cleared yet, meaning you will not be plowed in.

In the event of an emergency and our tractor has not passed by give us a call. On heavy snow falls we perform a second cleaning after the plows go by.

What if city plows come by after you cleared my driveway?

We have a second pass after city plows. The timing of your second pass can vary but it is usually within 6-8 hrs of our first pass. It occasionally can be longer if the city is delayed in cleaning your street. We have increasingly seen the city delay road cleanings until a day later to cut costs. Our workers live in the neighbourhoods they service and we have a quality control supervisor driving around monitoring what roads haven't been plowed by the city.

Do you offer discounts?

If you refer a neighbour you receive $25 off your contract. If you sign up before Oct 1st and pay the full amount you receive a $25 discount.

What methods of payment do you accept?

Cheque. Credit Card (VISA and MC Only) or Cash

Are you insured?

Yes we are insured for $2,000,000

Do You Have References?

We have been background checked and are an accredited BBB member.

Is there a problem if there is a car parked on my driveway?

Central Snow requests that no vehicles be on the driveway during a snowfall. Most customers park their vehicles in the garage. Our tractor operators make up to 2 passes (attempts) in a single storm to clear your entire laneway. Any uncleared snow resulting from a parked car, left on the driveway will not be cleared by Central Snow until the next 5 cm snowfall at the earliest. Our drivers are training to work around vehicles but for best results and satisfaction we request you remove your vehicles until the 1st pass is complete.

My driveway is gravel do you still blow it?

Yes we can still blow it; there is a slight chance some gravel might make its way onto your lawn over the season.

Does your equipment make tons of noise?

Our tractors make the same amount of noise as a Honda civic pulling into your driveway. Our drivers are also on your property for less than 2 minutes. You probably won't even realize we were there until you see the snow gone.

What about water valves on my driveway?

It is the customer's responsibility to call the city 613 580 2400 and make sure the valve caps are lowered to the asphalts level. If the cap is not even there is a chance of it getting blown onto the lawn.

Do you offer walkway service?

Unfortunately we do not offer walkway services.

When are driveway markers installed and removed?

All of our markers go up Oct 15th and are removed the first week of April. Please do not throw the markers out they allows us to keep your cost down and save the environment as we re use them every year. You can remove them yourself and keep them on the side of your house for us to pick up in the spring if you wish.

What is the average amount of snow Ottawa receives each year?

Ottawa receives on average 215 cm.

Snow Removal Terms & Conditions

All residential snow contracts have a limit of 250cm (8.2ft). This is standard industry practice. This industry contract limit allows Central Snow and other contractors to give the most competitive quotes possible. The 5 yr annual average snow fall in Ottawa is 215cm which is why most contractors quote and set a limit of 250cm. The contract limit also protects Central Snow from exorbitant excess costs and risk in the possible event of a record snowfall year.

The contract stipulates, Central Snow is obligated to remove snow within 7 hrs of snow fall stopping on days in excess of 5cm accumulation. The contract also stipulates Central Snow will return to remove city plow dumps if the city leaves a plow ridge within 24 hours of snow fall stopping. Central Snow is not responsible for damage to anything buried or un visible in a laneway this includes retaining walls, flower pots, extension cords and steps. It is the customers responsibility to edge out areas of their laneway before the tractor arrives and keep their laneway free from debris. The customer agrees and understands if their laneway or a portion of their laneway is blocked by cars when the tractor arrives, Central Snow is not obligated to return.

The customer understands they have subscribed to a 120 house "route" which will get multiple snow removal passes providing immense value through out the season. They understand they have not subscribed to an "on demand" service where Central Snow will alter a route specifically for them. If Central Snow clears a laneway at 6am and a city plow comes by at 7am it is not guaranteed the driver will immediately return for the plow ridge as the driver still needs to complete his route which can take up to 7 hours(If he just began his route). This isn't typical, but it is a rare unfortunate scenario that can occur.

During the span of the contract it is the customers responsibility to ensure their markers are visible. It is understood drivers are not responsible for moving garbage bins on garbage day. In the event of a snowfall occurring on garbage day, drivers will do their best to remove snow around garbage receptacles. This might result in a few feet of the laneway not being cleared.

If the customer lives on a busy arterial road i.e Baseline, Fisher, Prince of Wales, Viewmount etc. it is understood from time to time they will be pushed up in the queue or down in the queue depending if it's rush hour traffic when the operator arrives.

Either party to the residential contract (Customer or Company) has the right to terminate the contract at any time for any reason with the following refund allowance: Up to 3 storms/snow events the customer is entitled to a full pre-tax contract refund (Tax is never refunded). After 3 storms the customer/company can terminate the contract on a (pre-tax) pro rated % basis of time remaining in the 140 day contract. Once snow fall has reached in excess of 200 cms, contracts will be refunded/terminated on a (pre-tax) pro rated % basis of the amount of snow remaining in the 250cm contract limit.

In the event of 250 cms being reached, customers have the option of extending their 250 cm contract to an unlimited contract. In order to convert a 250cm contract to an unlimited contract, an extension fee of $45.20 (tax incl) is required. This fee is payable to Central Snow Inc within 7 business days of the limit being reached. If the customer has opted to not extend their contract within 7 business days of receiving a email/voicemail extension notice, the contract will be deemed complete and markers will be removed. In order to reinstate a contract after this period a new quote will be issued on behalf of the company.

The customer agrees to trim all low hanging tree branches to a minimum of 12ft or authorize Central Snow to trim any and all branches below this height. It is agreed that markers will be removed in the first week of April. If the customer wishes to remove markers themselves they will leave them beside their garage for collection.